How-To Guides

Quick, practical manuals for SendVoucher transactions, loans, and account sign-up.

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Create Transaction & Cashout

Standard Bank Instant Money-style cashout options and process flow.

Transactions

Create a Transaction

  1. 1Sign in to your SendVoucher account.
  2. 2Open Transactions → New Transaction.
  3. 3Enter recipient full name, mobile number, and send amount.
  4. 4Review fees and total payable.
  5. 5Confirm to generate your reference and pay-in details.

Cashout Process (Quick Flow)

  1. 1Sender creates and funds transaction.
  2. 2Receiver gets SMS/notification with cashout instructions.
  3. 3Receiver goes to ATM or partner outlet.
  4. 4Receiver enters/shares reference and PIN/OTP.
  5. 5Cash is paid out and transaction closes as completed.

Important Rules

  • Verify recipient name and mobile before confirming.
  • Keep PIN/OTP private — never share publicly.
  • Cashout details are single-use and time-limited.
  • Contact support immediately if cashout fails or details expire.
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Create a Loan Application

Step-by-step guide for loan setup, checks, decision, and disbursement.

Loans

Submit Your Application

  1. 1Sign in and open Loans → Apply (or New Loan).
  2. 2Enter requested amount and repayment term.
  3. 3Complete personal, employment, and income details.
  4. 4Upload required KYC and supporting documents.
  5. 5Review pricing — interest, fees, and total repayment.
  6. 6Accept terms and submit application.

Loan Processing Steps

  1. 1Validation — system checks required fields and document quality.
  2. 2Assessment — affordability and risk checks are performed.
  3. 3Decision — status updates to approved / declined / pending info.
  4. 4Disbursement — approved loans are paid to your linked payout method.
  5. 5Repayment — installment or payday collection follows agreed schedule.

Before You Submit

  • Use correct ID and bank/mobile details.
  • Ensure proof of income and address are current.
  • Confirm debit order/repayment mandate details.
  • Do not submit duplicate applications for the same need.
If Your Application Is Pending: check your loan detail page for missing items, upload requested documents quickly, and monitor SMS/email notifications for updates.
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Register and Verify

Concise onboarding steps from registration to first secure login.

Sign-Up

Create Your Account

  1. 1Open Register on the website.
  2. 2Enter full name, mobile number, email, and password.
  3. 3Accept terms and privacy policy.
  4. 4Submit registration.

Verify and Activate

  1. 1Enter OTP sent to your phone/email.
  2. 2Confirm your profile details.
  3. 3Complete required KYC fields.
  4. 4Upload identity/address documents if prompted.
  5. 5Wait for verification approval.

First Login Checklist

  • Log in with your new credentials.
  • Set recovery/security options.
  • Confirm contact details are correct.
  • Complete any outstanding KYC actions.

Security Tips

  • Use a strong, unique password.
  • Never share OTP or PIN codes.
  • Sign out on shared devices.
  • Contact support if you detect suspicious activity.
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