Privacy Policy

Effective date: 04 May 2026

SendVoucher respects your privacy and processes personal information in line with applicable South African law, including the Protection of Personal Information Act, 2013 (POPIA), the Promotion of Access to Information Act, 2000 (PAIA), and sector requirements that may apply to financial services and credit processing.

1. Information We Collect

• Identity and contact details (name, ID/passport data, phone number, email, address).
• Financial and transaction information (payments, transfers, loan/credit-related details where applicable).
• Technical data (device, browser, IP address, usage logs, and security event data).
• Support and communications data (messages, complaints, call/email records).

2. Why We Process Information

• To provide and maintain services.
• To verify identity, prevent fraud, and protect platform security.
• To meet legal, regulatory, accounting, and compliance obligations.
• To communicate service updates, support responses, and required notices.
• To improve user experience, reporting, and product quality.

3. Legal Basis for Processing

Depending on the context, processing is based on contract performance, legal obligation, legitimate interests, and/or consent where required.

4. Sharing of Information

We may share personal information with:

• Service providers and processors (hosting, communications, verification, analytics, support).
• Payment, banking, and regulated financial partners involved in service delivery.
• Regulators, law enforcement, or courts when required by law.

We do not sell personal information.

5. Retention

We retain information only for as long as necessary for business, legal, tax, audit, anti-fraud, and dispute-resolution purposes. Where law requires minimum retention periods, those requirements apply.

6. Security

We use technical and organizational controls to protect data from unauthorized access, loss, misuse, and alteration. No method of transmission or storage is fully risk-free.

7. Your Rights

• Request access to your personal information.
• Request correction of inaccurate or incomplete data.
• Request deletion or restriction where legally permitted.
• Object to certain processing activities where applicable.
• Withdraw consent where processing is based on consent.

8. Cookies and Similar Technologies

We may use cookies and similar technologies to improve security, functionality, and analytics. Browser controls can be used to manage cookie preferences.

9. Contact and Complaints

For privacy requests, contact: support@sendvoucher.com. You may also lodge a complaint with the Information Regulator (South Africa), where applicable.

10. Policy Updates

We may update this policy periodically. Material updates will be posted on this page with a revised effective date.