Data Deletion Policy

Effective date: 04 May 2026

This policy explains how SendVoucher handles account and personal-data deletion requests in line with applicable law, including POPIA and any financial-services/credit-provider retention obligations that apply to our operations.

1. How to Request Deletion

Send a request from your registered email address to support@sendvoucher.com with:

• Your full name and registered phone/email.
• Your account reference (if available).
• A clear statement that you are requesting account/data deletion.

2. Verification and Processing Time

• We verify identity before processing deletion requests.
• We typically respond within 15 business days.
• Complex or high-risk requests may require additional verification time.

3. What We Delete

• Profile and contact data not required for legal retention.
• Non-essential preference and support metadata where deletion is permitted.
• Data from operational systems and, over time, from backups according to backup cycles.

4. What We May Keep

We may retain specific records where required for legal, regulatory, anti-fraud, tax, accounting, security, dispute, or audit purposes. Where retention applies, data is restricted and used only for those purposes.

5. Service Impact

• Deleted/deactivated accounts may no longer be able to access services.
• Historical transaction statements may be unavailable after deletion except where legally required.
• You may need to complete full onboarding again if you register later.

6. Third-Party Processors

Where we use processors, we notify them to delete or anonymize data under our instructions, subject to each processor's legal obligations and retention constraints.

7. Contact

For deletion or data-rights requests, contact: support@sendvoucher.com.